Warranty & Returns

Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the defect does not amount to a major failure.

Please Note: This warranty applies to the original purchaser only and is not transferrable.

Tonneau Covers & Trailer Covers:

1 year against manufacturing and material faults under normal use.

Rubber Mats & Accessories:

1 year against manufacturing and material faults under normal use.

All returns or requests for refunds must firstly be submitted by email within 30 days of receiving the delivery of your order.

Returns Policy

General Returns Policy.

If a product is wrongly described, faulty or damaged, you may choose between a replacement or refund. Under these circumstances Ute Gear Online will pay all of the return freight charges. Please note that items will need to be returned in their original condition in terms of both the product and its packaging.

'Change of Mind' Returns.

We do not offer change of mind returns on any of the products offered for sale on our site as all products are made to order. Please review diligently all the information tabled in the product advertisement to ensure that the product is suitable for your needs prior to committing to purchasing the product. If you have any questions about a product, please contact us prior to purchasing the product.

We realise that things don't always go as expected, and sometimes goods may have to be returned. In all cases, please email us to obtain a Return Merchandise Authorization (RMA) Number and the RMA number will need to be clearly written on the outside of the packaging when the goods are returned to us for processing. Any returns without a valid return authorisation number will be refused. Please write the return authorisation number below our return address on the outside of the box.

Return Contact Information

Email: info@utegearonline.com.au

NPS score:

0 (Not at all likely)

10 (Extremely likely)

Likes: Does not fit my car. I still want one but the right size.

Improvements: Make the right size.

Not good. Does not fit.

I am still waiting to see if you guys are sending me another one that fits. I have sent photos and emails.

Hi Hayden,

Thank you for your review.

We are sorry to hear that your cover isnt fitting correctly. We are currently discussing this with you via email. If you could please respond to our email so we can assist you further that would be great.

Thank you and speak soon.

UteGear Online

Likes: Very affordable

Improvements: Maybe a color choice would be kool

Tonneau cover

I would definitely recommend this to anyone excellent product 👌 and very fast service from Australia to New Zealand in record time can't wait to trade in the future

Improvements: Actual material and product

Cheap material

Purchased this a month ago, now all stretched & lose. Front end had to clip on so that's bended as well. Main purpose was to cover from rain & dust it's not serving the purpose.

Likes: Everything

Improvements: Nothing

Awesome

Awesome was here in a couple of days

Likes: Fast, efficient service.

Quality and value

Received the item quickly after ordering, instalation instructions easy to follow. Fitted inside a couple of hours and it does the job, looks good, seal the tray from the weather, easy to access tray.

Likes: Fitment

VF ute liner

Fits great and things don't slide around on the rubber mat unlike the plastic tub liner.

Likes: Perfect product - described as exactly what I was after

Improvements: Nil

Exactly what I was after. This will protect my new aluminium tray bed.

Just got a new Hilux Workmate and I’d prefer to keep the tray in as good condition as possible. Plus it stops / assists any type of load I put in tray from sliding / moving around. This was exactly what I was after. Thanks for the great product.